Find below a list of links that may help you answer some of the questions/problems you may experience during your online shopping.
Contact Us

The Rugby Store is operated under licence by Kitbag Limited.

This page gives details of how you can contact us - please use whichever method is most convenient.

Telephone Orders

If you prefer, you can place your order by telephone.

Call us on the number below - please have your payment details ready.

Our team are currently available between:
Monday to Friday 8am - 10pm
Saturday and Sunday 9am - 4pm
Christmas Eve - 8am - 5pm Christmas Day - Closed Boxing Day - Closed
New Year's Eve - 8am - 3pm New Year's Day - Closed

  1. Within the UK and Outside the UK Phone +44 (0) 871 222 0422
  2. Calls cost 10p per minute plus network extras

    Contacting Us by Telephone

    Please feel free to call our Customer Service line, where you will be able to speak to a Customer Services representative about any query you may have. Our representatives are currently available between 8am - 8pm Monday to Friday, 10am - 4pm Saturday and Sunday.

    1. Within the UK and Oustide the UK +44 (0)3330144546
    2. Calls cost 10p per minute plus network extras

      Contacting Us by Email

      We will endeavour to reply to your e-mail within 48 hours of you writing to us. Email enquiries regarding your orders, or products to

      Contacting Us by Post

      You can of course write to us at any time using the address below:

      The Rugby Store
      c/o Kitbag Ltd
      M24 1FD